Smart Software: Hotel Technology Innovations for the Modern Guest

Whether to Pander or Pamper, Guests will Love You for It

Research suggests that hotels need to prioritise hotel technolgy to increase customer experience, meaning that smart hotel software has never been more crucial for your profit margins. But which software technology is best to help you meet the needs of any modern guest?

Enhancing Guest Experiences

With the global hotel industry now being worth an eye-watering US$1.5 trillion, high-quality hotels need to prioritise and enhance guest experiences more than ever. In an age where many travellers now prefer mobile booking management, smart hotel technology that may include contactless ordering systems and self-service check-ins are crucial for enhancing guest experiences in ways that include –

Ensuring faster, more streamlined service

Allowing for pre-arrival check-ins, food orders, and more

Making it possible for guests to manage their bookings from their rooms, or en route to your hotel

Meeting a wider range of guest requirements

And much more

Streamlining Check-In and Check-Out

Software that allows you to accept mobile check-in and check-out enables guests to manage their bookings on their own devices. This can save notable time thanks to the possibility of checking in when they’re en route or even the day before, and heading straight up to their room on arrival.

Equally, smart check-in kiosks enable guests to bypass long waiting times at the reception desk. Without the need to conduct time-consuming manual check-ins, this will also free your reception staff to quickly deal with crucial guest queries and essentials in other areas that may have been overlooked or left to simmer with standard checking processes.

Personalising Room Amenities

Guests increasingly expect personalised room amenities that allow them to use their devices, favourite streaming services, and other entertainment or working requirements with ease.

Digital hotel compendiums are a great starting point for this priority, as they allow you to provide personalised recommendations for things like entertainment options, menu choices, and promotions. All on your guest’s mobile devices.

Aside from personalising recommendations, hotel technology should also be geared to meet guest personal preferences. In an age where an increasing number of consumers consider on-demand entertainment that seamlessly connects with their own devices as an absolute must, personalised entertainment packages are especially important. By making it easy for guests to watch their own content thanks to technologies like Chromecast and varied in-wall ports, you ensure simplified, personalised viewing, entertainment, and device access at any moment throughout a guest’s stay.

Optimising Energy Efficiency

Energy efficiency is an increasing guest priority, with millennials and Gen Z guests particularly considering hotel output during their decision-making process.

By optimising energy efficiency where possible, hotels can continue to appeal to the widest audiences possible, while also significantly reducing their environmental impact and overall operating costs. And, oddly enough, the right technology is the best way to achieve that goal.

Energy-efficient technologies like smart thermostats and the ECOSYSTEM Solution can minimise the amount of energy wasted across hotels. For guests, systems like these ensure more streamlined temperature controls and temperature management. All with the reassurance that energy isn’t unnecessarily going to waste.

Enhancing Hotel Security

When modern guests stay in your hotel for any reason, they’ll likely bring at least a few valuables with them, including laptops and mobile devices. In a five-star hotel, those guests should feel reassured that everything is safe from theft.

Technology that helps you to enhance your security processes is now essential for ensuring that peace of mind. Given the security risks posed by the numerous key cards that go missing from an average hotel every year, keyless entry systems are the best place to start.

When guest keys are stored digitally on mobile devices, they can’t be lost or accessed by unwanted third parties. To make sure of this, you should always use safe, encrypted hotel software that keeps all guest information secure, and their rooms locked up tight unless they personally need access.

Revolutionising Hotel Communication

Face-to-face hotel interactions that require guests to leave their rooms can be long-winded and time-consuming. Technology can revolutionise hotel communication to make life easier for everyone, especially the guests who can then contact your team at the click of a button.

There are a few ways to make this possible, including chatbots that interest around 50% of hotel guests, and allow almost immediate interactions from any guest location. Hotel guest ordering software can also make a huge difference to guest communication. With these systems in place, guests can quickly communicate their food orders or preferences to your team members from wherever they are. This way, staff can meet guest needs more easily, and they can do so in the most timely and efficient way possible.

Embracing Contactless Technology

We’ve spoken a lot about contactless technology throughout this article, and for good reason. Far from just being a great way to advance, contactless technology is now an expectation for a growing number of hotel guests. To set your hotel apart, it is crucial not only to introduce contactless technologies like mobile orders and check-in processes, but also to optimise and streamline them.

One way to enhance the benefits of contactless check-in processes is by implementing a system that allows guests to check in before their scheduled arrival. In the realm of digital ordering, simplifying the process can be achieved by replacing app downloads with QR code access or similar methods. Additionally, extending contactless ordering to both room service and restaurant menus ensures comprehensive usability and facilitates ease of ordering.

By taking contactless technology to the next level like this, you can make life significantly easier for every guest. All while freeing your staff to deliver better service when they do interact.

Ensure Great Guest Experiences With Technology 4 Hotels

The role of technology in the guest experience has changed exponentially in recent years, and it’s only set to shift more as tech-based consumer expectations grow. From contactless technology to personally tailored amenities, these are the service details that will help you to secure repeat custom and guest recommendations.