The guest room phone still drives revenue via room service and it remains the most simple and reliable way for guests to communicate with your team. It also provides the best way for your hotel to build rapport and demonstrate empathy with guests by offering a channel for personal, one-to-one conversations.
When choosing your guest room phone you need to make sure it is simple to use and that its quality reflects the quality that your property wants to convey to your guest. The guest experience depends as much on subtle impressions as it does on big gestures.