A: As with many guest-facing services, one of the most important factors is ensuring it is easy to use.  The VTech range have dedicated service keys so the guest presses a button and is connected with a team member that can assist them.  Other factors are that it must be reliable and suit your decore ad the VTech range certainly tick those boxes.

The other factor is value for money and longevity, our first VTech installation was in 2012 and those phones are still working perfectly so they are extremely good value for money with the total cost of ownership putting a smile on everyone’s face.

A: An analogue phone is a standard phone much like at home – if you still have a landline ;-).  It runs over a standard telephone cable and you plug it in and are good to go.  A SIP (Standard Internet Protocol) phone also referred to as a VoIP or an IP Phone has “smarts” built into it and these phones require network cables, usually Cat-5 or Cat-6.  These are managed centrally from the PABX.

Deciding what to use largely depends on your PABX, if it is an analogue PABX, you need analogue phones.  If it is a SIP PABX, it is common to use a SIP phone but can use Analogue if you desire.

A: Yes, the good news is we have phones that can operate over your Wi-Fi network.  So if you don’t have cabling or what you have is damaged or unreliable, you can still offer the convenience of guest room phones without the expense of running new cabling.

A: “One Touch” is super important to your guests if you are providing cordless handsets.  In a “nutshell”, it allows for INSTANT connection to your team when the guest presses a service key.

I know, doesn’t sound “mind-blowing” but it is!

Usually, with a cordless handset, you need to “open the line”, ie press “talk” and then dial.  On a home phone it is intuitive but in a hotel with a phone with speed dials, guests expect they press the button and will connect to a person.  They do NOT realise that they need to “open the line” first.

“One Touch” from VTech eliminates the need for the guest to ‘open the line’ first, they press the button and are connected.  The VTech range are the ONLY phones on the market with “One Touch”.

Without “One Touch” guests think the phone is broken, they get frustrated, stomp down to reception, usually waiving the handset in anger and then complain and what started as a small request has quickly escalated into a public complaint in the lobby for all to see.

That’s why “One Touch” matters!