Not so long ago hotels were simply a place for guests to sleep and eat when away from home. But anyone who has spent time in the hospitality industry in the last several years knows that the role of technology has expanded dramatically. Much of this change is being driven by what guest have at home and other industries.
Today, many guests prefer self-service. As a result technology such as check-in kiosks, in-room voice assistants and robots are being introduced to hotels.