What is a Chatbot?
A Chatbot is an automated communication platform that provides a quick and easy way for guests to communicate with a hotel. Whether requesting services and amenities, asking a question, making a complaint, or seeking recommendations, our intelligent Chatbot provides responses instantly to the guest’s own mobile device, creating a seamless guest experience while removing workload off frontline staff.
This easy to access guest service agent lives and breathes with guests from the moment they book, to the time they check out. And they don’t need to download a thing! The SABA Chatbot is that essential employee you never had, but always needed, to elevate the guest journey and free up staff to engage in more high-value tasks.
What does a Chatbot do?
A Chatbot enhances the guest experience by answering their query immediately. From “What time is breakfast?” to Where is the gym?”. This also takes the pressure off already stretched frontline staff.
How Does a Chatbot work?
Think of it as an instant FAQ – Frequently Asked Questions “library”. Most hotels receive a lot of similar questions, we will work with you to “teach” your Chtabot the common question and the appropriate answers. If it gets confused or can’t help, it will escalate to a human also your guests are never left wanting.