The reason I created Technology 4 Hotels is I love to help and as an industry, we could do with a bit of help. Right now, I have four key tools that can help properties today.
If your property is operating or preparing for recovery, all will help. If your property is hibernating, the Staff Communication tool can be deployed and allow you to keep in contact with all staff.
- Staff Communication – to ALL staff even if “on leave”. App on staff phones for factual timely communication with an audit trail
- Guest Request incl Room Service using guests own phone. Guests don’t need to touch paper compendium or menu, just their own phone or tablet
- Internal Communication between operational teams eg HK lets Maint know about a dripping tap, replace paper-based systems
- Digital Contactless Magazines and Newspapers for Guests – Guests use their phone, tablet or laptop
I am also working on recovery for when guests return. There is no doubt it will be a different world from the one we knew and guests expectations will have changed. Much as hospitality is about connection and being human and that will always be true, we need to do this with less physical contact than before. Less contact with people, less contact with everything and guests will have a considerable motivation to interact using their phone, tablet or laptop such as order room service, ask when check out is etc, our solutions allow you to be offer a great experience to your guests with less contact and your guests will be very appreciative.
As an industry, we need to change and also demonstrate to guests that we have changed too.