No more manual Duty Manager Logbooks. Log guest complaints wherever, whenever, with a direct link to Opera PMS. No paperwork, immediate problem alerts, daily summary emails and automated check-out alerts for departing guests experiencing problems. All in one place.
If something goes awry with a guest, the first thing you want to do is solve the problem quickly. The second thing you want to do is solve it properly.
Communication with the guest, and also with your team, is thus critically important.
- Direct Opera Link – collect guest details directly from Opera PMS
- Automated Email alerts – immediately send an email alert to related departments and generate daily summary emails
- 150+ Problem Categories – choose from a variety of guest problems and assign follow-up automatically
- Scorecard Report – keep track of your top problems, trending, and member-level impact, and recommend solutions from the Solution Library
- Farewell Report – email alert for every departing guest on check-out date