Digital technology has become integral to the 21st-century hotel experience. In particular, more and more hotels are investing in messaging platforms, voice assistants, and in-room tablets to enhance in-room guest communication. The benefits of these technologies are undoubted, but some…

In the age of convenience, self-service kiosks have become commonplace in fast food restaurants, retail outlets, international airports, and increasingly at hotels. The hospitality industry prides itself on providing personal service, so it’s understandable that some hoteliers believe installing self-service…

As travel becomes increasingly mobile-centric, hotels have begun utilising mobile apps to drive loyalty and guest engagement. In reality, a lot of hotel guests just aren’t engaging with them. Just think, how many hotel apps do we all have on…

The robotic revolution in the hospitality industry just seems to have taken a step back. This January, the famously quirky Henn-Na Hotel in Japan fired half of its 243 robot staff. The robotic workforce reportedly irritated guests and frequently broke down. In…

In the digital age, hospitality-focused communication platforms can radically improve a hotel’s internal operations. Using industry-leading tools such as Beekeeper, hotels can easily share information about best practices, announce property updates, and coordinate tasks in the most efficient way possible. However,…