Hotel Technology Insights

The Latest Technology And Experiences To Delight Your Guests And Grow Your Business.

How to streamline operations and improve productivity in the Hotel Industry

Your primary aim is 5-star guest reviews and money in the bank In an age when guest expectations and competition are higher than ever, it’s essential that hotels work to streamline operations and enhance productivity. In doing so, hotels can…

A contemplative woman highlighting the five stars she wants for her hotel

How to Elevate Guest Satisfaction: Hotel Best Practices

Introduction Hotel best practices are a key element of guest experiences that go way beyond the average run-of-the-mill hotel. A compelling statistic to consider is that 86% of buyers are willing to pay more for a better customer experience (HubSpot).…

Housekeeping: Cutting Costs, Not Corners

“…housekeeping [should be looked upon] as a scientific occupation” – Eleanor Roosevelt Our Biggest Cash Outlay Conventional business wisdom suggests that labour costs can account for as much as 70% of the total running costs of a business. Hotels are…

An old cash register and a pile of coins - imagine the register ringing and going "ka-ching!"

Pre-Arrival Check-In: ROI in Just 29 Days

What Hotels Can Learn From Airlines As we’ve mentioned in one of our other articles, there’s a lot the hotel industry can learn from the airline industry. One such area is the concept of pre-arrival check-in, also known as mobile…

Boosting Profits: Creative Revenue-Generating Ideas for Hotels

Introduction Are your own creative revenue-generating ideas for hotels being laid to waste? As a hotelier, did you know you can lose up to 30% of potential revenue by not maximising upselling opportunities? Despite the significant financial benefits, many hotels…

AI Benefits for Hotels: The Truth

Transforming Hospitality for the FutureArtificial Intelligence (AI) is more than a buzzword; it’s a transformative force reshaping the hospitality industry in a plethora of ways. For senior executives in the 4 and 5-star hotel market, it’s useful to understand AI…

From Menus to Maps

Go Paperless, Go Digital In the fast-evolving landscape of hospitality technology, digital ordering and hotel digital compendiums are revolutionising service delivery. For progressive General Managers, leveraging these digital solutions is essential. With most guests already adept at using QR codes,…

Top Hotel Technologies to Elevate Your Business

In today’s fast-paced hospitality industry, leveraging top hotel technologies to elevate your business is the standard. This means employing the right software tools necessary for enhancing hotel performance. Here, we explore technologies that promise substantial and immediate improvements to your…

Why 000 should not be on Your Guest Room Phone

In the realm of Australian Hotel Emergency Call Protocols, the management of emergency calls is a pivotal aspect of guest safety for hoteliers in Australia. This approach starkly contrasts with practices in the United States, where Australian emergency services recommend…