Most hotel guests no longer consider free Wi-Fi as a distinguishing perk. In fact, the idea of being charged for something so ubiquitous is now a major turn-off. But provision of free Wi-Fi alone is not enough. According to a…

The Internet of Things (IoT) is the future of technology. It enables the devices to work together and make our lives more comfortable by interacting with each other online. Can you imagine a fridge texting you to get more milk…

Digital technology has become integral to the 21st-century hotel experience. In particular, more and more hotels are investing in messaging platforms, voice assistants, and in-room tablets to enhance in-room guest communication. The benefits of these technologies are undoubted, but some…

In the age of convenience, self-service kiosks have become commonplace in fast food restaurants, retail outlets, international airports, and increasingly at hotels. The hospitality industry prides itself on providing personal service, so it’s understandable that some hoteliers believe installing self-service…

As travel becomes increasingly mobile-centric, hotels have begun utilising mobile apps to drive loyalty and guest engagement. In reality, a lot of hotel guests just aren’t engaging with them. Just think, how many hotel apps do we all have on…