Hotel Technology Insights

The Latest Technology And Experiences To Delight Your Guests And Grow Your Business.

Turning Hotel Guest Communication From a Cost Centre Into a Profit Centre

When GMs evaluate a hotel guest communication platform, the conversation almost always starts and ends in the same place: hours saved. Fewer manual pre-arrival messages, fewer repetitive questions at the front desk, a lighter admin load for a stretched team.…

a luxury hotel corridor with guest room vtech phones visible

Are Hotels Asking the Wrong Questions About Guest Room Phones?

Walk into most GM offices and ask about guest room phones, and you’ll hear some version of the same story: external call volumes have collapsed, revenue from phone use is a fraction of what it used to be, and the…

a luxury hotel guest talking to the hotel receptionist

How Well Do You Actually Know Your Guests?

Why Most Hotels Are Sitting on Data They Can’t Actually Use There’s a version of hospitality every GM and owner aspires to: one where a hotel customer data platform quietly powers everything. The front desk that recognises a returning guest…

The $30,000 Question: When Does a Hotel Robot Actually Pay for Itself?

Every capital decision in a hotel comes with a version of the same question: what’s the return, and when do we see it? “Innovation” is a fine aspiration, but it doesn’t hold up in a budget meeting. So when the…

a luxury hotel technology concierge bringing in a trolley with a cloche

How to Drive More Guest Spend with a Hotel Digital Compendium

Hospitality has always been built around human connection. But there’s a growing body of evidence that in certain moments, a hotel digital compendium does what no staff member can — it removes the friction that stops guests from spending, without…

Why Hotel Guest Room Phones Are Not Dead – Every Property Needs One

In a world of smartphones, apps, and AI chatbots, the humble in-room telephone might seem like a relic. But for hotel owners and general managers, removing it could be one of the most expensive mistakes you make — in more…

AI symbols hovering on a hotel reception desk

AI in Hospitality: The End of Missed Calls and Lost Revenue

How Smart Hotel Technology Is Capturing Every Call, Message and Booking Opportunity In the high-stakes world of hospitality, silence isn’t golden—it’s expensive. Imagine a potential guest calling your property at 11:00 PM. They are looking to book a block of…

luxury hotel guest viewing hotel technology on her smartphone

What General Managers Learn About Guests Through Digital Ordering in Hotels

Hotel General Managers are being asked to make faster, more confident decisions across food & beverage, staffing, and guest experience — and increasingly, those decisions are shaped by how digital ordering in hotels is changing guest behaviour — often with…

The Invisible Revolution: A 2026 Manifesto

Long-time readers know my style: measured, calm, and pragmatic. This manifesto is different. It is urgent, passionate, and unvarnished because the stakes have never been higher. Historically, the hospitality industry waits to adopt technology until it’s too late. We cannot…

Hotel Technology Insights

The Latest Technology And Experiences To Delight Your Guests And Grow Your Business.

Turning Hotel Guest Communication From a Cost Centre Into a Profit Centre

Are Hotels Asking the Wrong Questions About Guest Room Phones?

How Well Do You Actually Know Your Guests?

The $30,000 Question: When Does a Hotel Robot Actually Pay for Itself?

How to Drive More Guest Spend with a Hotel Digital Compendium

Why Hotel Guest Room Phones Are Not Dead – Every Property Needs One

AI in Hospitality: The End of Missed Calls and Lost Revenue

What General Managers Learn About Guests Through Digital Ordering in Hotels

The Invisible Revolution: A 2026 Manifesto

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