Simple to use Centralised Workflow Tools
You need a tool that is easy to use, keeps people accountable and stops things falling in the cracks to ensure the best Guest Experience.

All hotels know the importance of delivering a great guest experience. Yet the explosion in digital communication makes it a huge challenge to do this on a consistent basis.

Hotels are bombarded with requests from countless channels as guests get in touch via phone, email, messaging platforms, mobile apps and social media. Staying on top of this (and trying to offer great face-to-face service at the same time), means it’s easy to get overwhelmed.

Don't get stuck with outdated systems and technology

The reason it’s overwhelming is that some hotels still rely on old-fashioned manual processes to track service requests and assign tasks. A survey from Software Advice found that 25% of U.S. hoteliers still rely on pen and paper to manage their properties. A further 16% admitted they had no system in place at all.

Unsurprisingly, this paves the way for mistakes and inefficiency.

Relying on fragmented technology creates similar headaches for hoteliers. If staff are using different systems to track progress on tasks and guest requests, it’s easy to see how errors can be made.

Management are also left with a limited overview of operations, and lots of unanswered questions. Are staff being as efficient as they can be? Are guests receiving the high level of service they expect? Is the brand promise being delivered consistently? It’s incredibly hard to know these things when information exists on paper, or lives on multiple systems.

The key to success, then, is automation.

Automation requires an industry-specific tool that acts as a central resource for all departments. This kind of technology can carry out a number of roles, including tracking requests from guests, automating and streamlining hotel employee workflow to increase efficiencies, reducing costs and personalizing the guest experience.


Staff Workflow – BPN Maestro

Guest Request Manager allows for efficient guest request communication from anywhere in the hotel. Your operator could log a guest request in a mere 3 clicks.

Room Cleaning On-Demand – SABA

Room Cleaning on Demand empowers your guest to let you know if they’d like their room cleaned or not.  Experience shows, hotels can save up to 70% in housekeeping costs.

Chatbots – SABA

An Artificially Intelligent (AI) messaging platform that your guests use on their own device.

QR Code Ordering
Order Up

Think Menu Log without the 35% fees. Guests scan a QR Code, order and can settle to their room or credit card.

ID Reader

Contact LESS Reception just got easy. Guess can scan their licence or passport at check-in.

Guest Communication

An Artificially Intelligent (AI) messaging platform that your guests use on their own device.


To improve their guest experience through technology

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