Did you know that that 15% of guests travel with 4 or more devices and they all need charging? 90% travel with a laptop, 82% with a Smartphone.
So that explains why providing enough charging options for guests is a big deal.
So how much power is enough?
I don’t think you can have too many power outlets. Ideally, there should be four readily accessible near the desk area at desk height and two at the bedside.
These outlets should be sensibly positioned for guest convenience, avoiding placement under furniture or anywhere else hard to get to. Importantly, they must be AVAILABLE for guests to use AFTER accommodating items like table lamps and clock radios.
Power outlets should be “transformer-friendly,” meaning they are not too close to the floor and are spaced apart to accommodate various types of chargers and bulky transformers commonly found on laptops.
Power does not have to be a standard General Power Outlet (GPO)
In fact, I recommend providing options such as USB Ports and yes, there are two types, you should provide USB C (the new standard) and if possible, USB A (the larger, old style). I also highly recommend wireless Qi charging. Guests can place their phone on a wireless Qi charger and start charging their phone straight away, with no cables, and no hassles.
If you’d like to learn more about Wireless Qi Charging, click here.
These alternatives are appreciated by all guests in particular international guests as they don’t have to worry about needing to use a travel adaptor.
As you can see, power can be incorporated into other amenities you are already providing such as a bedside clock. There are even options that can be built into furniture so you can provide wireless Qi charging at the bedside but it is also brilliant in public spaces and in particular bar areas as there is no concern about damage from spills.
Food For Thought For Those Planning A Refurbishment or New Build
Plan for enough, and then some. Adding more power outlets after major works can be costly, the outlets are not super expensive but by the time you pay for a qualified electrician and organise room access, they end up being quite an investment.
It’s far better to ensure you have an ample supply of power outlets during major works than retrofit at a later date…
I have seen hotels have to “flip” outlets so they can accommodate clock radio transformers.
Even if you believe you’ve covered the need, adding an extra 50% is a prudent approach as room technology advances, the demand for more power
Can I Provide Universal Power Outlets?
Regrettably, universal or international power sockets are not permitted in Australia due to strict power standards, primarily AS/NZS3112. These regulations mandate that fixed power sockets comply with specific Australian standards, making it challenging for anything other than Australian sockets to gain approval.
However, the use of USB charging as a default standard for mobile devices has significantly reduced the demand for universal power outlets. Guests with USB-compatible devices can easily connect their cables to USB sockets for charging, eliminating the need for adapters. For non-USB devices like laptops, offering a travel adaptor FOC or an item for sale via your mini-bar is greatly appreciated. Yes, you can buy very cost-effective travel adaptors from us.
Need help considering or selecting the best technology for your Hotel and guests? Technology 4 Hotels can save you time and hassle, and help you increase your revenue. If you have feedback on this article or would like to connect, please get in touch via phone at +61 2 8317 4000, or book a time for a complimentary 15-minute Tech Chat, just click here.
Frequently Asked Questions
A: The best location is where the guest can access it! Power outlets for guests should be at “desk height” and NOT on the floor. Power outlets at the bedside and desk/work area should be above the night stand or desk. You want it to be convenient and you do NOT want them checking how clean it is under the bed while grovelling around for a power outlet.
A: We highly recommend providing USB C ports, the industry standard in USB charging. USB charging has been around a long time, the traditional wide port is called USB A, the new narrower port is called USB C. We highly recommend providing USB C so you have maximum longevity and if you have the option to provide A as well, we recommend that for guests with older gadgets.
A: Yes. We strongly recommend wireless Qi charging for guests. Not only is it ultra-convenient, but chances are that in the future Apple phones will ONLY be able to charge wirelessly so you want to be able to cater to them today and in the future. Having said that, we do recommend providing USB charging options too.
A: No! Unless it’s a chargeable item. Most guests travel with their cables and do not require them. If you provide them in the guest room, chances are they will leave with the guests as we all lose cables and are pretty keen to have a spare. Offering quality cables through Mino-bar on demand is a great option but we recommend NOT having the stock in the guest rooms.