Pre-arrival check-in is greatly appreciated by guests and hoteliers. Guests check-in BEFORE they arrive at your property, much like many of us do before we take a flight.
Guests are invited to check-in the day before they arrive. In 2 minutes, they can confirm their booking, securely provide ID, advise their approx time of arrival and do the “admin” that traditionally happens at the front desk. With pre-arrival check-in, when the guest arrives at your property, check-in is all about being hospitable and welcoming your guests and less about checking IDs and Credit Card details.
Guests prefer it, staff prefer it and General Managers prefer it. Much less pressure on already stretched staff and check-in becomes what it should be, a welcoming pleasant and fast experience.
Did I mention the automated upsells means the system pays for itself?
- 350% Increase in 4 and 5 Star Reviews
- 10x More Upsells
- 40% Increase in Front Desk Efficiency
- 90% Reduction in Fraud and Chargebacks