A designated staff member, who can provide a vast amount of information and assistance, on the hotel, local, and nearby services of the city. Often mistaken as a mere ‘information’ person, a good concierge can mean the difference between an average and extraordinary stay. Some of the best concierges around the world have networking to access even the most difficult items to obtain, such as restaurant reservations, theatre tickets and invitation-only events.
The hotel industry uses a lot of acronyms and abbreviations that may not be clear or easy to understand. So we built the world’s largest and growing repository of hotel industry terms, acronyms and definitions. We don’t claim to be the definitive answer on all hotel terms that have been adopted, just a team that genuinely wants to make life easier for our clients.