The world is currently taking a collective break from travel, but it won’t last forever. And when the tourism industry starts moving again, Covid-19 will still be in the forefront of most people’s minds. Here we’re taking a look at the visible changes needed across the hospitality industry to ensure that the duty of care towards the health and well-being of both guests and staff can be met.
Getting Ready for Permanent Transformation
Skift recently reported that hotels will need to start looking to cleanliness rather than “location, location, location” for their competitive edge.
Health and safety procedures in a post Covid-19 world are all about showing and telling. that you have the highest standards of cleanliness in place. So you won’t just be emailing them to let them know you’re disinfecting surfaces four times more a day – you’ll be sending out your cleaning team when the lobby is busiest.
This concept is summed up neatly by Arne Sorenson, President and Chief Executive Officer of Marriott Internationals. The leading hotel chain has already set a new standard by to help combat the spread of the virus. Sorenson said: “We want our guests to understand what we are doing today and planning for in the near future in the areas of cleanliness, hygiene and social distancing so that when they walk through the doors of one of our hotels, they know our commitment to their health and safety is our priority. It’s equally important to us that our associates know the changes we are making to help safeguard their health as they serve our guests.”