Two Key Components – Chabot with Artificial Intelligence (AI) that can respond to standard requests such as “What time is breakfast?” and Room Service presented like “MenuLog” so guests can select and order from the palm of their hand. These are a much sort after way to offer guests contactless yet personal service freeing up your staff so they can add true value to the guest experience.
GUEST ENGAGEMENT AND ROOM SERVICE - Free Due to COVID
Contactless way for guests to request more towels or order Room Service from their own phone
Looks like an App but it's smarter than that so there's nothing to download
So what is SABA?
SABA is designed by hoteliers, for hoteliers and their guests.
SABA Guest provides your guest’s with a frictionless way to interact with your property’s services and staff from the palm of their hand.
The Artificial Intelligence uses natural linguistic programming so your guests can ask questions in a natural way and/or multiple ways, such as
“Could I have some more towels “ OR “Towels”
How does it work?
The AI will seamlessly confirm the request with the guest and then automatically alert housekeeping that more towels are required for that room.
Guests can also easily order room service just as they do at home as SABA offers food ordering system similar to MenuLog.
The guest views the menu on offer and selects their meal and drinks. Room Service will then be alerted about the order.
SABA allows you to “Check-In” with your guest during their stay and ascertain their level of satisfaction at that point in time.
Taking satisfied a step further
Assuming your guest is delighted the AI can encourage them to post a positive TripAdvisor review. Should your guest not be delighted the AI can alert your team, who can then proactively address the guest concerns during their stay and before they get to TripAdvisor.